Privacy Policy

Podmínky ochrany osobních údajů ke stažení zde:

podmínky ochrany osobních údajů GDPR s.r.o.

 

The Cottage Witch Apothecary s.r.o. follow both the national and European rules and regulations in the case of privacy of our customers, as GDPR and Czech national privacy policy law. Your information is used by us only with your consent.

We store only the information that you willingly provided us with, for example when you signed into our e-shop, you joined one or more of our competitions, you ordered our magazine or you contacted us for any other reason. To fulfil your order, you must provide us with certain information, such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. We might also gather information about your interests through your engagement on our website and through our e-mail conversations if there will be any.

At the moment you contact us we create your profile in our database where we will store information that you share with us and also information that you will eventually share with us later. 

We gather and use personal data provided to us by the customer to fulfil and ship their order and for legally required processes, such as accounting and tax purposes. These data are also used by us for the purposes of research and marketing and occasionally to inform our customers about important changes or offers through e-mail within the limits of GDPR and Czech national privacy policy law.

We retain your personal information for as long as necessary to provide you with our services, fulfil your order, and provide customer support. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following 2 years.

We rely on a number of legal bases to collect, use, and share your information, if necessary also to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests.

You are entitled to be informed about the data we store about you at any time based on GDPR and the Czech national privacy policy law. If you request the information about you which we have stored, you will receive a copy of it by email within a reasonable timeframe.

You can as us at any time to delete your data from our database. For that purpose please use our e-mail address. 

In some cases, though we can only block your data instead of deleting them, as it is due to legal requirements explained earlier in this text, e.g tax law.

Your personal information is not being shared with third parties without your consent. We do not provide your information to be sold, exchanged nor rent.

Information about our customers is important to our business and in case of sharing your data, we require third parties to follow the same privacy policy laws as we do. 

We do share your personal information for very limited reasons and in limited law circumstances, as follows:

1. Shoptet platform - we share information with Shoptet as necessary to provide you with our services and comply with our obligations under both the Shoptet Seller Policy and Shoptet Terms of Use.

2. Service providers - we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (Czech Post). We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws -  ee may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal process or to government requests; enforce our agreements, terms, and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, and safety of our customers, or others and tax and accounting purposes.